A. Building Security
- Doors are locked and alarmed when closed for business. (currently Nova CFS warehouse operates 24hrs/day)
- Unused doors remain locked and alarmed, even during business hours.
- Unused dock doors needs to be latched and locked when not in use.
- Windows are locked/sensored.
- 83-CCTV cameras are strategically placed for view of all freight doors. All activity is stored on DVD for a minimum of 30 days. The DVR and security monitors are secured in warehouse manager’s office. The CCTV system is checked weekly for complete and accurate operation; checks are logged and maintained.
- The alarm system is inspected weekly for complete/accurate operation; checks are logged and maintained.
- The CFS gates should be closed at 1800 Hours.
- Alarm response- All supervisor/leads should be train in proper response.
- Supervisor responsibilities to security- Train all.
- Supervisor are responsible for knowing their crew. Who should be here and who shouldn’t be present.
- Warehouse staff enter/exit at man door one and must be manned at all times. All employee’s will be checked when exiting man gate. (door one)
- No unauthorized access to Nova’s facility.
- All unidentified visitors needs to be challenged.
- Cage guard should be aware of who’s in the cage and for how long they been in there.
- Cage entrance gate should be continuously manned or locked.
- Cage shipping gate should be closed at 2300 Hours.
- Limit access- Crews should be working in close proximity to supervisor or manager.
- Supervisor/leads must take lunch break at different times to insure someone is always on the floor monitoring the operation.
- Look for and communicate all security vulnerabilities to help insure the security and safety of the facility.
- Monitor lights in back of facility for suspicious activity. Lights are on motion detect.
- C-TPAT pocket guides should be distribute to all supervisor and leads.
B. Yard Security
- Perimeter 9-gauge chain link fencing is 8-ft high.
- Perimeter fencing is topped with 3-strand barbed wire mounted at a 45-degree angle.
- Unused perimeter fence doors remain locked, and are blocked with k-rails.
- Yard is lit both from the perimeter fences (light posts) and from the building (cargo lights).
- 10-CCTV cameras monitor truck / container yard, and both vehicle exits.
- Security Guard Station is located at the only active entrance / exit.
- Security Guard Station is manned during operating hours and locked during closed hours.
- Two security guards man the Security Guard Station when needed.
- Security Guard Station has a phone for internal and external communication.
- Security guards carry two-way radios for communication with warehouse management.
- Security guards ensure unauthorized personnel are not able to access the yard at any time.
- The front gate should be reduce to one lane at 2300 Hours. The closed lane must be locked.
C. Parking Security
- Employee parking lots are in direct view of security station.
- Employee parking lots are well lit from all sides.
- Visitor parking is located directly in front of the main office.
- 4-CCTV cameras view the employee-parking areas.
- Container parking is in direct view of the security station and / or CCTV camera.
- Full containers are secured with bolt seals (security seals) and pin locks.
- Full containers are additionally secured by placing pin locked empties around them if/when facility is closed.
- Only authorized personnel are permitted in designated container locations.
- All cars should be moved from the back lot by 1800 Hours.
A. Personnel Security
- Background check is conducted on employees.
- Personnel are screened for employment verification.
- Personnel are verified for right to work status in the United States thru e-verify system.
- Personnel receive security and safety training during initial orientation.
- Personnel receive training when new processes or changes to current processes occur.
- Drivers that work for, or on behalf of Nova are enrolled in the Pier Pass Truck tag program. This allows for positive identification at the marine terminals.
- Drivers are drug tested pre-employment, and enrolled in random testing program.
- Drivers are instructed in our drug awareness program.
- Drivers DMV records are reviewed initially, then annually, as part of the required California Pull notice program.
- Personnel are assigned ID scan cards for access to the facility.
- Warehouse personnel report to a check in station located outside of the warehouse office.
- Personnel are not permitted to stay on premises if not performing work related functions.
- Personnel is not permitted to use company equipment for personal use.
- Personnel receive training on internal codes of conduct through the employee’s manual during initial orientation.
- Personnel are encouraged to report security / safety concerns without fear or reprisal.
- Personal vehicles parked in secured lot are subject to search prior to exiting the facility.
- Warehouse personnel must report to the Security Guard Station for inspection prior to departure. Personal items will be inspected including jackets, backpacks, lunch boxes, etc., metal detectors are used during this process
- All keys, pass cards, identification badges, uniforms, etc., are confiscated by Nova, upon termination of employment.
B. Visitor Security
- Appointments are required to visit Nova.
- Visitors must sign in at reception desk.
- Reception logs are to be maintained for one year.
- Visitors are issued a uniquely numbered visitor badge by the receptionist at point of entry.
- Visitors return the badge at the reception desk and that badge is logged back in.
- A designated Nova staff member must escort all visitors at all times; at no time are visitors allowed to access Nova without an escort. NOTE: Non-Nova personnel are not allowed to serve as escorts.
- Passwords are required for secured access. Password criteria is as follows; seven digit non-dictionary password (minimum), using a combination of alpha / numeric characters.
- Load balanced and redundant firewalls are used.
- Access to automated systems for data exchange is limited to IP specific access.
- Data access is limited to the given data through server access control systems.
- Network Administrator inspects / reports Intrusion detection, and filter logs, based on preset reporting criteria.
- Network Administrator receives / investigates auto-generated emails regarding, flagged alerts for intrusion, and violations of network / internet access.
- Network Administrator monitors / investigates unusual traffic patterns.
- Network Administrator immediately disables computer access / passwords, for personnel upon termination.
FREIGHT SECURITY: ACCESS / DEPARTURE
- Access is granted only to drivers with the appropriate paperwork. The Delivery Order must specify the appropriate Carrier. If the driver does not present a D.O. (Nova receives via fax), the driver’s license for that driver will be logged and reported.
- Upon completion of the load the HBL # will be referenced by the security guard.
- All drivers will be logged in by HBL #, Name, and License number. All drivers will also be timed in.
- Fraud Fighter ID-150 ID Verifier Scanner. It authenticates DLs, IDs, and any Type-1 ID document (passport cards, Mexican Matricular Card, and all foreign IDs/DLs as well). The authentication process checks over 40 security features that every authentic ID is supposed to have and cross-references against the stored database and captures the data of the magnetic strip and barcode (if ID has one), decrypts that information, and cross-references the database to make sure it matches the correct format. It also captures the picture of the ID in fluorescent and infrared red light to make sure the ID has not been tampered with at all.
- After being logged, drivers will be issued a gate pass and assigned a loading door.
- All full containers must be logged by Container number, Company name, Driver’s name, Driver’s license number, and Seal number.
- Any attempted breach by an unauthorized person will be call "code red", and all supervisors and security will respond.
- All gates passes must be verified for the appropriate release signature before departure. Any questions regarding this must be resolved before departure.
- All gates passes must be logged prior to departure, including timed out.
- All full containers must be logged by container #, Company name, Driver’s name, Driver’s license number, and Seal number.
- All empty containers departing must be logged and opened to verify empty.
C. Freight Control
- Freight is segregated by fencing in the warehouse by type ( e.: Bonded, Domestic, FTZ, and Hazardous.)
- External pick up drivers are segregated from freight by fencing.
- External drivers are required to stay at the rear of their trucks while waiting to load.
- Nova’s drivers are not permitted in the warehouse. They stage at dispatch or in the break room only.
- Warehouse employees stage in the break room.
- Warehouse employees are only to be in the internal warehouse with a supervisor present.
- All inbound containers are verified for seal matching against the container and note on manifest.
- All personnel assigned to devan or load a container will sign the manifest.
- All freight will be verified by mark, and piece count.
- All discrepancies will be noted and forwarded to Documentation department for presentation to customer.
- All OS&D (Over, Short and Damaged) will be thoroughly researched by direct supervisor prior to forwarding to Documentation. Supervisor signature is required on report.
- All orders released to external drivers require two verification signatures.
- All Nova drivers communicate with Nova via cell phones.
- Yard checks are conducted and verified twice daily.
- All containers and loads must be sealed by ISO/PAS 17712 seals. These seals are controlled at two locations and are logged by specific employees. These logs are verified and maintained.
- Inbound seals are verified by the ‘View, Verify, Tug and Twist’ method.
- All containers and trailers must be inspected for integrity. The 8 point inspection method must be utilized. Front wall, left wall, right wall, floor, ceiling/roof, both doors, undercarriage, and locking mechanism. Trailers which are compromised will not be used. Anomalies noted while unloading a container must be brought to the attention of a supervisor immediately.
D. High Value Freight Controls
- A High Value (HV) security cage is incorporated into the bonded CFS facility.
- The HV cage is enclosed by 6ft chain link fencing.
- All high valued / high profile freight will be stored in the HV cage.
- Access to the HV cage is restricted to management and appropriate supervisory personnel.
- The HV cage is always manned with a monitor at point of entry/exit.
- Freight is logged and inspected at point of entry and exit.
- All activity is monitored by 14-CCTV cameras at all times and maintained for a minimum of 31 days.
E. Driver Controls
- All drivers working for or contracted to Nova must have fully securable trucks. This includes both windows and doors.
- Stops for fuel and breaks are limited to only those hauling empty containers. Those hauling full loads must proceed directly to destination without delay.
- Loads are never to be unattended while in transit.
- Seals are to be verified upon receipt of all loaded containers.
- Seal numbers must match the pick up documents. All discrepancies must be addressed and documented at the pick location prior departing the pick-up location.
- All loaded containers must be inspected for container integrity. The 8 point inspection process must be utilized. This includes: Front wall, left wall, right wall, floor, ceiling/roof, both doors, undercarriage, and locking mechanism. All drivers must have a means of communicating with the Nova dispatch office cell, and must maintain throughout the day.
- Each driver will have a signed Security Agreement on file with Nova.
- All drivers hauling Hazardous material must maintain direct contact with their vehicle. They must constantly be aware of their surroundings and report any suspicious behavior. They must call in if delays extend past the normal transit time.
F. Security Guards (contract)
- Security guards must be uniformed and maintain a professional appearance at all times.
- Security guards must carry a two-way radio for communication with management.
- The Security Guard station is equipped with a phone for emergency calls.
- Security Guards will receive training on Nova’s security procedures.
- Security Guards are required to control and maintain all gate activity and logs.
- Security Guards are required to monitor CCTV system.
- Security Guards are required to monitor the parking areas and report any suspicious activity.
- Security Guards will be stationed during operating hours. Security patrols will be conducted during closed hours.
- Security Guards will receive training on new processes or as concerns arise.
- Security Guards are required to ask for and check for proper identification badges for any associates attempting to enter the facility.
- If the associate does not have the proper identification, the guard must notify the staffing agency’s on site representative for clearance.
- Security Guards are required to stop all vehicles that attempt to enter the facility:
- Employee vehicles are allowed to pass once authorized.
- All visitors who arrive at the gate are to be re-directed to enter through the main office.
- The receptionist will contact the appropriate party to greet the visitor.
- Once the visitor has clearance to enter they will be assigned a visitor’s badge which they must carry while on site.
- The visitor badges will be numbered accordingly and the visitor must be logged in and out.
- Upon exiting the facility all associates will be checked, which includes:
- Passing a metal detecting wand.
- Lifting of the pants legs.
- Lifting up the shirts to expose the waist line.
- Anyone leaving the facility in a vehicle will be stopped by the guard and be required to open the trunk or hatch to be inspected with no exceptions.
- In the event an alarm is triggered:
- During normal operating hours the company monitoring that alarm will make contact with the guard station first.
- If the facility is closed the monitoring company will contact security company to send a patrol to assess the situation.
- If there is no threat or activity the alarm company will be notified.
- If there is suspicious activity the patrol will contact the local authorities for assistance.
- Security Alarm company will notify all Nova personnel regarding any incident per the emergency contact escalation chart.
G. Facility Closing Procedures
- One hour prior to closing, the yardman verifies that every full container in the yard has security bolts, seals, and pin locks.
- The yardman gathers all the full containers together and surrounds them with empties. He then puts pin locks on the empties.
- The yardman positions empties in front of the gates as an extra security measure. He then puts pin locks on those empties.
- The yardman inspects all alarm points for obstruction and proper functionality.
- The yardman inspects all outside lighting to ensure they all are working.
- Once the workload is completed we ensure that all personnel have exited the building, except for one manager and one supervisor.
- The manager and supervisor walk the yard to ensure that all full containers are sealed, bolted and blocked by empties.
- The manager and supervisor verify that both gates have empties in front of them and that they are chained and locked. The gate on the eastside has two k-rails as an extra security measure.
- They verify that alarm points are unobstructed and working properly in the yard.
- They double-check all outside lighting to make sure they all are working.
- The manager and supervisor go by the guard shack to verify the security guard is in place and to advise him of their departure.
- After all of the above is complete, the yard tractor is brought into the warehouse and the ramp door is locked.
- The manager and supervisor go into the warehouse to verify that every door, man-door, and roll-up door is closed and locked in the warehouse.
- The manager and supervisor check all alarm points for obstruction and proper functionality in the warehouse.
- The manager and supervisor inspect all entrances and exits in offices prior to leaving the facility and then exit from the door where they set the alarm system.
- Every manager and supervisor has his own unique alarm code.
H. Weiser Security (contract)
- Contract security service is not currently enrolled in C-TPAT, though we are currently working with them.
- Nova CFS has been successfully C-TPAT audited on multiple occasion by the Department of Homeland Security, on behalf of our C-TPAT Clients.
I. U.S. Customs
- All of the procedures listed above are maintained at Nova Container Freight Station at 1710 E. Sepulveda Blvd., Carson, CA 90745. They are available to U.S. Customs upon request.
J. Nova Security Assessment
- Nova Container Freight Station has worked hard over the years taking the necessary steps to secure freight. We are reasonably assured that our procedures are effective and sound. We do; however, welcome the evaluation from another prospective. We envision adding to the current process (i.e.: increase video). We also intend to evaluate procedures quarterly to account for unidentified concern or changes in business practices.